Keadowcrate Website Return Policy

If you are not satisfied with your purchase within 30 days of shipping date, you may return any products in new condition for a full refund or exchange, less shipping and handling charges. A 20% restocking and handling fee will be charged. The minimum restocking and handling fee is $25. Please note that shipping damage is the responsibility of the carrier and is not a reason to return a product. We will assist you, where possible, in settling your claim with the carrier. You are responsible for all shipping charges to return the item unless we made an error in shipping your order (e.g., the product we shipped is not the one you ordered).

KV will not accept returns on clearance items, all sales are final.

Return Goods Authorization (RGA)

All requests for returns must be pre-authorized by Keadowcrate. For pre-authorization, contact Customer Service at 1.800.253.1561 and a representative will assist you in obtaining a Return Goods Authorization (RGA). All returns must include a copy of your sales receipt or a copy of your original invoice (keep original for your records) and the RGA.

How to Return Merchandise

To return merchandise, please follow these steps:

• Ensure the product(s) is properly packaged to prevent shipping damage. We recommend that returned products be placed in the original packaging. Include your Returned Goods Authorization (see above) and a copy of your sales receipt or invoice that shows your name and address. You are responsible for return shipping costs. If the items were delivered to you defective (not damaged in shipping), we will refund the cost of return postage to your credit card.
• Send your package back using the shipper of your choice to the address below. Insure the package for the full value of the product being returned. Keep your shipping receipt until the credit for your return has been processed.

Return Goods Department
Address:Po NO.30 PEI HO STREET Pei Ho Street SHAM SHUI PO DISTRICT KOWLOON

If you have lost your receipt or invoice for products you are returning, call Customer Service at 1.800.253.1561 to obtain the information you need to include with your return, including your original order number and a return authorization number.

Please allow a minimum of 14 days for your refund to account for receipt and processing of your return. We will refund the value of the product total plus any taxes you were charged (excluding delivery charges). Refunds will be given in the same form of payment remitted. Credit card adjustments should appear within two billing cycles.